Effective January 14, 2024

Refund Policy

We stand behind the quality of our Platform with a 30-day satisfaction guarantee. If you are not satisfied, we will make it right.

1. Our Commitment to Your Satisfaction

Esperient stands behind the quality of our Platform. We offer a 30-Day Satisfaction Guarantee to all new subscribers to ensure you can evaluate the Platform risk-free. This Policy governs all refund requests and applies to all subscription plans (Basic, Plus, and Premium) for both Consumer and Business customers.

2. 30-Day Satisfaction Guarantee

2.1 Eligibility

The guarantee applies to your FIRST subscription payment only on a new account.
The guarantee period begins on the date your first payment is processed ('Subscription Start Date').
The guarantee period ends at 11:59 PM Eastern Time on the 30th day following your Subscription Start Date.
Only one (1) refund per customer or household is permitted under this guarantee.
The guarantee does not apply to renewals, plan upgrades, or accounts that have previously received a refund.

2.2 What Is Covered

If you are not satisfied with the Platform for any reason during the first 30 days, you may request a full refund of your first monthly Subscription Fee. No reason is required. We will process eligible refunds without requiring you to justify your decision.

2.3 How to Request a Refund

Step 1: Contact our support team at help@esperient.com with the subject line: '30-Day Refund Request.'
Step 2: Include your full name, registered email address, and the date of your subscription.
Step 3: Our team will verify your eligibility within 2 business days.
Step 4: Approved refunds are processed within 5–10 business days to your original payment method.
Step 5: You will receive an email confirmation once the refund has been initiated.

2.4 Refund Timeline

Refund request received — Day 0
Eligibility verification — 1–2 business days
Refund initiated — 2–3 business days
Funds appear on statement — 5–10 business days (varies by bank/card issuer)

3. Non-Refundable Situations

Refund requests submitted after the 30-day guarantee window has expired.
Monthly renewal charges after the initial subscription month.
Accounts that have already received a refund under this or any other promotional guarantee.
Partial-month refunds for mid-cycle cancellations (you retain access through the end of the paid period).
Plan upgrade fees or proration charges.
Charges resulting from unauthorized use of your account (you must notify us promptly of unauthorized access).
Accounts suspended or terminated for violation of our Terms & Conditions or Acceptable Use Policy.
Any taxes charged in connection with your subscription (where applicable).

4. Billing Disputes and Chargebacks

If you believe you have been charged in error, please contact us at help@esperient.com BEFORE initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes quickly and fairly. Initiating a chargeback without first contacting us may result in suspension of your account during the dispute resolution period. We will respond to billing dispute inquiries within 2 business days with a detailed explanation of the charge. If a billing error is confirmed, we will issue a prompt refund.

5. Cancellation and Future Charges

A refund under this Policy does not automatically cancel your subscription. To stop future charges, you must separately cancel your subscription through the Platform's cancellation page at https://esperient.com/manage-subscription. See our Subscription Agreement for full cancellation instructions.

6. Currency and Method

All refunds are issued in U.S. Dollars to the original payment method used at purchase. We cannot issue refunds to a different card or payment method. We cannot issue cash refunds.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of the Platform constitutes acceptance of any changes.

8. Contact Us

Email: help@esperient.com
Phone: 857-858-8670
Website: https://esperient.com
Address: 1712 Pioneer Ave Ste 7000, Cheyenne, WY 82001